Silversea's Reassurance Program
ensures you peace of mind and the maximum flexibility when planning your
cruise. It can protect you FROM the penalties and anxieties of canceling
your cruise for any reason. Instead of losing 100% of the total
charges paid for your Silversea cruise vacation (including air, pre-
and/or post-cruise hotel programs and land packages), you will receive a
Reassurance Cruise Credit for any and all cancellation penalties,
regardless of why you choose to cancel.
The fee for the Reassurance Program is $100 per guest when purchased
with Silversea’s Guest Care optional travel insurance, or $250 per guest
when purchased alone.
Terms and Conditions:
optional Reassurance Program is available for bookings made for any
optional Reassurance Program must be added at the time of booking and
must be paid for at the time of deposit.
Reassurance fee is only refundable on bookings canceled at least 91
days prior to departure.
Reassurance Cruise Credit does not include the Reassurance Program fee
or GuestCare premium if applicable
Cancellation for any reason will only be accepted 1 14 days prior to
cruise departure. In order to receive the Reassurance Cruise Credit
guests must cancel at least 24 hours prior to cruise departure. "No
Shows" forfeit the 100% Reassurance Cruise Credit.
Standard terms according to GuestCare and/or existing cancellation
policy remain for any bookings cancelled 15 or more days prior to
Reassurance Program 100% Reassurance Cruise Credit is not combinable
with any other cancellation payments; program or claims, including
those made through Silversea GuestCare.
Reassurance Program is separate FROM Silversea GuestCare administered
by BerkelyCare. Guests insured under Silversea GuestCare, canceling
for a covered reason, must file a claim with BerkelyCare. If the claim
is denied by BerkelyCare for any reason, the guests may then apply for
the Reassurance Program Cruise Credit. All claims filed with
BerkelyCare will supersede the Reassurance Program 100% Reassurance
Cruise Credit benefit. All terms and conditions related to GuestCare
claims will also supersede those of the Reassurance Program when a
claim is filed with BerkelyCare and paid.
Reassurance Cruise Credit is valid for 12 months FROM the date of the
cancelled voyage and will be issued in accordance with the canceled
booking as either air/sea or cruise-only, and will be applied after
any other savings incentives are applied (i.e. Advance Payment Bonus
(APB), Early Booking Incentive (EBI), Silver Sailings (Percentage
Discounts), Venetian Society (Past Passenger Discounts)).
Reassurance Cruise Credits have no cash value and are
Reassurance Cruise Credits received as part of the Reassurance Program
cannot be used in conjunction with noncombinable offers.
Premiums paid for Silversea’s GuestCare or Reassurance Program will
not be included in the Reassurance Cruise Credit.
Previously issued Silversea Cruise Credits or Shipboard Credits will
not be included in the Reassurance Cruise Credit but will be returned
to guests for their future use and will be subject to the credit’s
original terms and conditions. If the original credit’s expiration
date is earlier than that of the Reassurance Cruise Credit, a new
Cruise Credit or Shipboard Credit will be issued to correspond with
the expiration date of the Reassurance Cruise Credit.
The Reassurance Program is
subject to change or withdrawal without prior notice.
This Reassurance Program is separate FROM the "Silversea GuestCare"
Optional Insurance Program which covers trip cancellation and
interruption, trip delay, accident and sickness medical expenses and
emergency evacuation, baggage and personal effects, baggage delay,
traveler's assistance. A full description of Silversea GuestCare is
available on Fax on Demand
at 800-959-0755 (document 6)